Access¶

Physical hardware requires on-site access, which takes coordination.

Hosted¶

In the Hosted model, the data center provider chosen by RSL will typically manage site access.

Observability¶

A sensor detects when each rack door is open. Its state is available through Prometheus, and Alertmanager can alert on it.

Provided Hardware¶

For Rack Unit deployments using Provided Hardware, customers are not granted physical access to Rolling Stock-owned equipment. Tenants must work with RSL Support on hardware operations.

Rack Unit¶

Rack Unit customers can arrange supervised site access for themselves or their vendors. RSL Support coordinates the visit, which is billed as a Managed Service.

This access is intended for exceptional hardware work, not routine customer visits.

Site access requires at least 24 hours' notice.

Customers cannot directly access RSL-insured hardware, though its vendors or their named partners may be allowed access.

Onsite¶

Physical access and monitoring can be tailored to an Onsite deployment.